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TSURT | Refund Policy

Updated November 20.2020

Eligible products can be returned within 30 days of the original purchase of the product.

TO BE ELIGIBLE FOR A RETURN, PLEASE MAKE SURE THAT:
• The product was purchased in the last 30 days
• The product has not been used, damaged, and in its original condition.
• You have obtained a Return Merchandise Authorization (RMA) from TSURT Support.
• Is not a non-returnable item.

DAMAGED ITEMS
• If you received a damaged product, please notify us immediately for assistance.

EXCHANGES
• At this time, we do not offer exchanges.

SHIPPING CHARGES
• Original shipping and or duties charges will not be added to the return.
• The cost of freight for a returned item will be paid for by the customer.
• We suggest using a traceable method to send your return back to us.

SALE ITEMS
• Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

NON-RETURNABLE ITEMS
• Books    
• Footwear
• Gift Cards
• Headwear
• Health & Personal Care Items
• Jewelry
• Posters
• Pre-Orders
• Programs
• Sale Items
• Software
• Swimwear
• Video Games
• Blind Bags / Boxes also known as Fukubags, FukuBoxes, Mystery Bags, Mystery Boxes     

MEDIA – DIGITAL DOWNLOAD PRODUCTS
• We do not issue refunds for digital products once the order is confirmed and the product is sent.
• We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
• Recorded Media including but not limited to CD’S, DVDs, Vinyl, Cassettes is non-refundable.

CONTACT US   

If you have any questions about our Returns and Refunds Policy or need an RMA, please contact us at:

By phone number: +1-949-429-0257
By email: support@tsurt.com

Return Address once an RMA is supplied.

TSURT
Attn: Returns
1062 Calle Negocio Unit J
San Clemente, CA 92673 - USA
REF: (RMA number supplied by TSURT Support)

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